FAQs

What time is check in and check out?

All guests can check in from 2pm and check out is 10am (unless other arrangements have been made).

Do you allow dogs?

Carrock, Criffel and Castle Brae pods are dog friendly.

Do you allow group bookings?

We allow group bookings and we ask that noise levels are kept to a minimum and you must respect other guests that are staying on the site. Book all six pods and receive a group discount. Message us for further details.

Where do we park?

Each pod has space for two cars adjacent to the pod.

Do you offer refunds if we cancel?

No cash refunds will be given. However we are willing to change the date of your booking with at least two weeks notice (subject to availability and must be redeemed within 12 months of the original booking date). We do strongly advise to take out appropriate travel insurance to ensure your costs are covered if you need to cancel.

Can we bring our own BBQ's/firepits?

We DO NOT allow guests to bring their own BBQ’s or Fire Pits due to health and safety reasons. Both BBQ’s and fire pits can be purchased as an extra when you book, or you can purchase these on site when you arrive.

Are there cooking facilities inside the pods?

Yes all of our pods have a kitchenette with a two ring hob, induction microwave, kettle, toaster and a full size fridge with small freezer compartment.

Do we need to bring bedding and towels?

Bedding and towels are provided for two people. Please bring sleeping bags or bedding for children. There is a £15 bedding and towel bundle available for additional adults (Max 1 additional adult per pod)

Do we need to bring crockery, cutlery and utensils?

All crockery, cutlery and utensils are provided at no extra cost.

Do we have to clean the pods before we leave?

Please ensure all rubbish and recycling is put into the appropriate bins on the site. Wash up any dishes and leave the pod in a good condition. We ask guests to do this before they leave as it is respectful and helps us keep our pods in top condition. Guests that fail to do this will be charged a cleaning fee.

Are you open all year?

Yes we are open all year.

Is smoking allowed?

Smoking is strictly forbidden in all pods. You can smoke outside your pod as long as all stumps are cleaned up from patio area, gravel and grass areas.

Do you allow gazebos?

Yes we allow gazebos (weather depending – ask at reception). Groups must keep noise levels to a minimum when using a gazebo. Please respect other guests also staying on site.

If you have any other questions please don’t hesitate to contact us.